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“The more seasoned and experienced a UX person is, the more likely they are to be asking whether realizing user-centered values is even possible under capitalism.” jjg might have a point here: jjg/1400497372141027331
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…in reply to @m_ott
“Instead of challenging teams to stretch their thinking to address deeper and subtler user needs, product design practices have become increasingly less insight-driven.”
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…in reply to @m_ott
“UX processes in many organizations these days amount to little more than UX theater, creating the appearance of due diligence and a patina of legitimacy that’s just enough to look like a robust design process to uninformed business leaders and hopeful UX recruits alike.” 🔥
m_ott’s Twitter Archive—№ 18,154